Book Report On Parrotfish By Ellen Wittlinger - 919 Words

Katie Addams Mrs. Rehrig English L1 6 October 2016 The Book Details I chose to read the book Parrotfish by Ellen Wittlinger. I selected this book for many reasons. Beyond the intriguing design of the cover, the title grabbed my attention. I was unaware of what a parrotfish was. As I learned in the book, a parrotfish is a type of fish that can change gender as it goes throughout life. This metaphor contributes to one of the biggest thematic statements of the novel (â€Å"Nature creates many variations†). The main character quickly realizes the limitations between the parallels of himself and the parrotfish. The Setting This story takes place in a small town in Massachusetts. The setting of the story was revealed towards the end of the book when the main character had to drive to Connecticut. The main character’s sibling questioned what Connecticut had that they didn t have in Massachusetts. The time that the story took place in was not directly stated correspondingly with the place. I can infer, based on details from the story, that it takes place in present day. For example, the main character, Grady, received a smartphone as one of his Christmas presents. In addition, Grady’s younger brother, Charlie played video games for an abundance of his free time. The Characters This story was mainly about Angela Katz-McNair, who later became Grady Katz-McNair. He has short, brown hair and a very skinny physique. He is undoubtedly a dynamic character. Not only did Grady

Increasing Caregiver Support Service Access And Use Among...

Increasing caregiver support service access and use among Chinese-Americans I. Introduction The policy that will be analyzed is the federal Older American Act Title III-E, which was approved by the Congress in 2000. It regulates National Family Caregiver Support Programs (NFCSP), a categorical non-income-tested program, aiming to provide direct services to informal family caregivers. Under the federal administration from AoA, the NFCSP is carried out through a network of 56 State Units on Aging (SUAs), 655 Area Agencies on Aging (AAAs) and local public or private institutions. Specifically, AAAs provide five-category services to caregivers by using the allocated NFCSP funding—information regarding services, assistance for accessing services, counseling/support groups/training, short-term respite and supplement services on a limited basis. My field placement is the New York City Department for the Aging (DFTA), a local government agency and the largest Area Agency on Aging (AAA) in U.S. Its mission is to work for the quality of life of New York City’s diverse older adults and for the support of their families through advocacy, education and delivery of services. Under the network of DFTA, Bureau of HealthCare Connections (HCC) is responsible for funding, monitoring and administrating NFCSP programs in New York City. Definitely, NFCSP resulted in positive outcomes. It represented a strong legislative commitment to caregivers and promoted comprehensive support servicesShow MoreRelatedMedia Violence And Its Effects On Society2001 Words   |  9 Pages Abstract This article reviews evidence of the media impact on interpersonal violence internationally. Media violence always is a controversial topic. 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Creons Speech free essay sample

Creon then approaches the chorus of elders privately and pronounces his first speech, wishing to draw himself support from the group of elite elders to prevent further mutiny against his rule among the Theban public. Through declaring his legitimacy as a ruler, establishing his authority and outlining his manifesto in his speech, Creon aims to mask himself as an apt leader; yet unconsciously exposes his flawed authentic self as a polarized absolutist and an arrogant ruler through the language, the uses of rhetorical and literary techniques, the syntactic and the overall structures of his opening speech. Tension is generated by the speech through the juxtaposition of Antigone and Creons’ equally headstrong character but opposing beliefs- man- made laws which Creon values and that of divine laws that Antigone reveres, presenting to the audience the conflicting concepts of philos and loyalty to polis. Creon as a demagogue employs various rhetorical techniques in his opening speech, including the uses of flattery, pronouns and declaratives to convince the chorus of elders of his beliefs through appealing to their emotions rather than their logic, in turn exhibiting his political astuteness, absolutist and hypocritical nature. At the outset of his speech, Creon commends the chorus on their ‘unwavering loyalty’ in ‘I know you always respected the power of Laius’ throne†¦ when he died, you still stood by his children with unwavering loyalty’ (lines 162- 165). He flatters the chorus with praises on their loyalty to the country and the ruler, leaving a positive impression on the chorus and increases his appeal as a leader. Creon is denoted as an astute and shrewd politician as he understood that flattery will mould himself a more favorable condition to progress on in asking for their support as the chorus feels gratified at the flattery that Creon has bestowed upon them. Thus, Creon will be more likely to achieve his primary goal to draw support from the chorus. In addition, Creon also used the inclusive pronoun ‘our’ in ‘our city’ (line 159) and ‘our city is our safety’ (line 178) in the course of his speech. This on one hand creates a sense of unity and Creon, by using the pronoun ‘we’, identifies himself as a democratic ruler that shares the rule of the nation with his people and as a caring king that sides with his people, considering the common good of his nation; on the other hand, Creon also establishes familiarity and good relations with the chorus by the inclusive pronoun ‘we’, enabling himself to continue on with his speech and gaining trust among the elders and consequentially his subjects, appealing to their emotions. However, it should be noted that the pronoun has changed to ‘my’ at the close of his speech in ‘by my consent’ (line 193) and ‘honoured by me’ (line 194). Creon clearly believes that the city belongs to the ruler by law as shown later on in the Third Episode and hence, the autocratic and absolute nature of Creon is revealed, which he has sought to conceal by the use of the inclusive pronoun at the previous parts of his speech. More vitally, his character is shown to be hypocritical as he soon defies his own proposed principles. Also, declaratives are present in his speech throughout, as in ‘A man in command of an entire city, who does not adhere to the best policies, but keeps his mouth closed through fear, is worthless’ (lines 170-172). Creon uses a series of declaratives in laying down his laws and principles as a ruler in his entire speech; as in the above example, Creon states his belief to man- made laws. The bluntness of the statement gives the audience the impression that Creon is seemingly stating a fact, and the inflexible tone of the statement suggests the assertive, absolute and arrogant nature of Creon yet once again, when he labelled his principles as ‘correctness’. Similarly, the emotive and extreme language of the speech, as well as specific lexical choices discloses to the audience Creon’s character as a polarised and absolute demagogue. For instance, as in ‘Polyneices†¦ returned from exile to the land of his fathers†¦ prepared to burn it to the ground’ (lines 186-188). The words ‘burn to the ground’ contains extreme colours of chaos and tumult, which will arouse the elders’ horror towards the ‘outrageous’ acts of Polyneices, thus affirming Ceron’s proclamation of leaving Polyneices unburied. We can once again see the demagogic nature of Creon. Apart from emotive language that arouses pathos, Creon also uses extreme language as he describes a man that ‘considers someone he loves to be more important than his country’ as ‘he is nothing’ (lines 173- 174). The word ‘nothing’ is radical in nature. The polarised language also suggests the polarised character of Creon himself. His degrading comment to others also gets to depict his arrogant nature as he places himself at a more superior status as the ruler. The lexical choices in Creon’s opening speech have also slit apart Creon’s veneer as a strong and appropriate leader and reveal his traits of absolutism and extremity. When Creon describes Eteocles as the ‘greatest spearsman’ (line 184) in Thebes, he uses the superlative form of the adjective ‘great’, conveying the message that Eteocles died as the best swordsman in Thebes, which again gets to exhibit the polarised and extreme nature of Creon. As well as in ‘he must be left unburied’ (line 191), Creon employs the modal verb ‘must’. The declaration is dogmatic and affirmative in tone, thus the declaration itself is a ‘command’ that Creon has pronounced on the elders and his people. This in turn reveals Creon as an absolute and even arrogant ruler, who demands complete compliance from his subjects. Another means that Sophocles introduces Creon’s contradictory, polarised and cruel character from his opening speech is the inclusion of literary techniques in the speech: hyperbole, imagery and proleptic irony. Creon accused Polyneices of not only burning Thebes to the ground, but also ‘throw the rest into slavery’ (line 189). Creon condemns Polyneices of putting the entire nation under ‘slavery’ hyperbolically. The message of his message suggests an extreme state of suffering of the nation, which is merely Creon’s own projection. Creon here is thus shown to be polarised, by claiming Polyneices guilty of a hyperbolic crime of ‘enslaving’ the nation. This is also to show is arrogant and judgmental nature when he proclaims the position of the judge and jury, accusing Polyneices of a crime which had never occurred and which was a result of his own stereotypical mindset about a ‘traitor’. The Gothic imagery ‘drink blood that he shared’ (line 188) echoes in a certain way with the Chorus using ‘gorge his throat with our blood’ in the Parados- the entry of the chorus. The imagery itself is gothic in nature and extremely bold and vile, therefore it is also another form of yperbole of exaggerating Polyneices’ act of killing his blood- bonded brother- his philoi in the battle by suggesting that he ‘drinks his blood’ metaphorically, creating a shock effect on the audience and the elders as they envisage the act of ‘drinking blood’. Creon’s trait of a demagogue is still evident in the employment of such imagery to emphasise and reinforce the horror of Polyneicesà ¢â‚¬â„¢ act. Another explicit imagery is present in ‘corpse for the birds and dogs to eat’ (line 191). The audience again visualises a cruel and repellent scene of animals feeding on a decayed corpse. The explicit and gory image once again is a showcase of Creon’s sadistic nature, which contradicts with what he previously suggested by using inclusive pronouns in his speech, thus we question his identity as a caring ruler. Creon, in addition, uses the metaphor of a ship to describe Thebes, as in ‘tossing the life of our city on the great waves of the ocean’ (lines 159-160). The verb ‘tossing’ is only applicable to a ship in the context, thus it is deduced that Thebes is out as a ‘ship’ here. The metaphor is highly effective as Thebes is located along the coastline of Greece and is near the sea, thus the metaphor can be comprehended easily by the audience; also Creon conveys the message that Thebes has experienced tumult, just as that of a ship encountering tides and waves at the course of sail, the turbulence however, cannot be righted or controlled by men. The metaphor is further elaborated and completed in ‘only when she sails safely that we can make friendship’ (lines 179-180). The pronoun ‘she’ refers to Thebes and the word ‘sails’ again implies a comparison of Thebes to a ship. Creon aims to draw support to himself by contrasting between the tumultuous Thebes before his rule- the one that is ‘tossed’ on the waves of the ocean and the one that is about to be under his rule. With ‘tossing the life of our city’ (line 179), Creon again tries to identify the chorus as his ‘comrades’ which has experienced tumult with him, appealing to their emotions and thus, it is revealed that Creon is an effective demagogue. One other vital literary device is proleptic irony that Sophocles has included in Creon’s speech. In particular when Creon regards an individual that does not punish traitors accordingly to uphold the rule of law as ‘he is nothing’ (line 174). Yet he later exclaims that ‘I who am less than nothing’ (line 1242). In the end, Creon views himself even more worthless than a weak ruler that does not punish traitors after he has suffered the punishment that the Gods have exerted on him because of his arrogant nature- hubris, when he disregards the divine laws on burial rites in hopes to uphold the man- made laws or punishing the traitor. There is a vivid contrast between the attitudes of Creon as a ruler, from confident and even arrogant to hopelessly desperate. Beforehand, he utters his principles that ‘A man in command of an entire city, who does not adhere to the best policies, but keeps his mouth closed through fear, is worthless’ (lines 170-172) with full confidence and assertively; however, he later on cries in hopelessness and desperation that he is nothing. Another example of proleptic irony will be when Creon declares that ‘It is impossible to learn everything of a man†¦ until he is seen pratising government and law’ (lines 168-170). The audience can later use Creon’s own words in condemning him when the rule of Creon has resorted into fiasco after the triple occurrence of the tragic deaths of Haemon, Eurydice and Antigone. This is ironic in a sense that by making this statement during his first speech, Creon has already presume and even arrogantly confidently that he will be a successful ruler and gain respect from his subjects soon after they have witnessed his rule on Thebes; nevertheless, his rule finally results in chaotic tragedy and he is not only ultimately indicted by the chorus of hubris but also, he is condemned by himself and asked to be taken to his death. Proleptic irony in general reveals the arrogant nature of Creon; it is arrogance (hubris) that is Creon’s fatal flaw (hamartia)and brings about his own downfall, thus Creon is the victim of his own character. The syntactic structures of Creon’s speech is also thought over and through syntactic patterning and the extended sentences, Creon is depicted to be a polarised and an absolute demagogue. In ‘Eteocles, who died fighting for this city, proving himself its greatest spearsman, will be buried in a tomb and honoured with every rite that comes to the noble dead’ (lines 183-185) and ‘Polyneices, who returned from exile to the land of his fathers and the gods of his people, prepared to burn it to the ground, prepared to drink blood that he shared, and to throw the rest into slavery, this man, it has been proclaimed to the city, will not be dignified with burial or lamentation’ (lines 186-190), the structure of the two sentences describing the two brothers mirror each other. Both sentences first start with the names of the two brothers respectively- the described subject in the sentence. Then the sentence proceeds with a relative clause, which elaborating the deeds carried out by each brother respectively- Polyneices destroying his own country and Eteocles that dying as a martyr defending his country. The sentence finally closes with the stating of the arrangements of burial rites and lamentation of the two brothers according to their actions- Eteocles to be buried with all honour and Polyneices, on the other hand, left unburied and be fed on by animals, which follows the modal verb ‘will’, showing the absolutism and dogmatism of Creon as a ruler, demanding full obedience from his subjects to his ‘commands’. The use of syntactic patterning here is to contrast directly the heroic image of Eteocles as a martyr, who died defending his country and that of the demoniac figure of Polyneices as a traitor destroying his homeland and slaughtering his family, placing the two brothers in completely opposite and very extreme categories correspondingly- one a hero and one a traitor. The polarised extremes of the character of the two brothers that Creon perceives and presents to the audience also give us an idea on the polarised nature of Creon himself. Polyneices†¦ will not be dignified with burial or lamentation’ (lines 186-190) itself is an extended sentence with discrete clauses linked by commas. Creon depicts to us the horrors committed by Polyneices through listing, overwhelming the audience with evidence supporting the fact that Polyneices is a traitor, destructor, which again creates a shock- effect on the audience and the chorus, leading the chorus to support and affirm his procla mation of the treatment of Polyneices. Creon is therefore a demagogue as shown here once again as he arouses the chorus’ shock and using this emotion to his advantage in convincing the chorus of his proclamations. In the same way, Creon is portrayed as an astute politician viewed from the adriot structure of the entire speech. The speech commences as Creon expresses gratitude to the Gods for righting Thebes in ‘the gods have safely righted it once more’ (line 160) defeating the Argive army led by Polyneices into Thebes and the quieting of the choas brought about by the tragedy of Oedipus through employing the metaphor of a ship (line 159), implying the turbulence that Thebes has experienced. The conventional commencement of the speech helps Creon in establishing his image as a pious ruler that respect the Gods, sculpting for himself a more acceptable profile of a suitable Theban ruler, appealing to the elders who normally are religious. As revering the Gods should be one of the primary traits of an appropriate ruler perceived by the Theban public and the elders, Creon possessing the trait makes him a more convincing leader and draws support to himself from the chorus, which is the ultimate goal of his speech. The speech then progresses by Creon’s flattery to the chorus as he praises them of their loyalty, followed by Creon’s assertion on his legitimacy to rule by kinship in ‘as I am closest kin to the dead’ (line 167). Creon subsequently lays down his manifesto, his political ideals on upholding man- made laws and loyalty to the city state. The speech ends with his proclamation of the contrasting treatment of Polyneices and Eteocles’ corpses. Through flattery, Creon leaves a good impression and befriends the chorus through bribing them with praises, gathering support for his rule. After Creon successfully get on good terms with the elders, he puts forth his image as a ruler through a series a declaratives to pronounce his rule. He utters his proclamation at last when his status as the ruler and the foundation of his rule is laid. The proclamation not only reinforces his superior figure as a ruler, but also does not undermine his image as a gracious ruler that cares for his people. Hence, the entire speech is constructed in order for Creon to pronounce his proclamation without sounding despotic. He does not only justify his rule in the speech, but also justifies his proclamation by ‘a man†¦ who does not adhere to the best policies†¦ is worthless’ (lines 170-172) and ‘nor could I make a friend of a man who is hostile to this city’ (line 177)- upholding the rule of law to punish traitors and not to show mercy to traitors. The speech is also linked throughout by discourse markers, such as ‘So now’, which connects the Creon’s proposed ideals with his ensuing proclamation on Eteocles and Polyneices respectively as in ‘So now, in accordance with these principles’ (line 181). Then in ‘But his blood-brother, Polyneices’ (line 186), with the discourse marker ‘but’, Creon shows an abrupt turning point in tone- from commending to condemning, followed by the horrors that Polyneices has committed which in turn reflects a vivid contrast between the two brothers. Another example would be ‘Such is my will’ (line 192), which is the conclusive statement of the speech. Discourse markers help establish a logical connection between the ideas of Creon and thus, justify his decisions, appealing to the chorus’ logic in this case. Creon is astute politically as he structures his speech skillfully, gradually creating his evident status as a superior leader. Creon effectively establishes a figure of an authoritative yet likeable ruler by rhetorical techniques such as flattery and emotive language, demagogically appeals to the irrational emotions of the chorus and through putting forth his agenda shrewdly without undermining his established image however, persuasive enough to convince the chorus of elders. Creon also rationalises his verdicts, which are largely based on subjective verdicts, and succeeded in appealing to the chorus’ rational mindset. Thus, Creon appeals to both the logic and the emotions of the elders and the audience in gathering support, which reflects visible traits of an astute politician. The opening speech of Creon gives rise to tension as the audience anticipates a destined collision between the two equally stubborn characters- Antigone and Creon who holds divergent values. In the Prologue, Antigone brings her sister Ismene out from the city to confide in her of the plan to bury her brother Polyneices, urging her to ‘lend your hands to mine’ (line 38). This scene is placed before Creon’s first speech. A parallel between the two scenes can be drawn as both Antigone and Creon aims to persuade by bringing out accordingly Ismene or the chorus privately. Due to the placement of the scenes, it is known before Creon’s opening speech that Antigone intends to defy Creon’s proclamation as in ‘it is not for him to keep me from my own’ (line 44) and bury her brother. Antigone is as extreme and unyielding in character as Creon, as in ‘soon you will show whether you are noble by birth, or a coward from a noble family’ apart from the strong language such as ‘coward’, the idea that there is no grey area in her mindset and the way she categorises people the same way that Creon does to Polyneices and Eteocles showcase her polarised nature. She is determined to bury her brother as in ‘When I have no strength left, I will stop’ (line 83), she is even willing to ‘die doing this’ (line 63-63). It is discerned that both Creon and Antigone share the same stubbornness and absoluteness as ‘such is my will’ (line 192) carries an inflexible and resolute tone. Nevertheless, the values of Antigone and Creon are conflicting in two ways. Antigone persists in not being ‘caught in betraying’ (line 42) ‘those we love’ (line 9) her brother Polyneices whose corpse is left to rot without burial, thus she upholds the concept of philos- loyalty to family members. Yet, Creon in ‘a man who considers someone he loves to be more important than his country, I say that he is nothing’ (lines 172- 174) pronounces his principle of loyalty to city state- loyalty to polis, and that the concept of philos is to be despised and that the believer of such concept is ‘nothing’. Also, Antigone believes that she has to ‘please those below longer than those here’ (lines 65-66) and that she would honour ‘the laws honoured by the gods’ (line 67). It is clear that she values the divine law that every man should be given proper burial rites subsequent to their detah. On the contrary, Creon states that ‘a man†¦ who does not adhere to the best policies†¦ is worthless’ (lines 170-173) in his inauguration speech. Creon thus upholds the rule of human law in Thebes, opposing to Antigone’s faith in divine laws, thus Antigone is viewed as ‘worthless’. Again, we can distinguish a clash of moral values of the two characters- divine law against human law. Antigone even phrases herself as ‘guilty of the crime of holy reverence’ (line 65), it is through the oxymoron that she accuses Creon’s rule of law turning ‘holy reverence’ into a crime. Though the two characters have not come in direct confrontation, however, we can already recognize underlying tension between the two characters through their dialogue with other supporting roles. Sophocles juxtapositions the similar character of Antigone and Creon as headstrong individuals who are determined in their decisions and their completely divergent values of philos against loyalty to polis, divine law against man- made laws. The accusations of ‘nothing’, ‘worthless’ and ‘crime’ provides the audience with understanding of the two characters as moral absolutists. Antigone is determined in burying Polyneices and defying Creon’s proclamation, whilst Creon persists in upholding the rule of law- to punish traitors and thus prohibiting the performance of burial rites on Polyneices’ corpse. Both are determined to uphold their respective moral values to the utmost extent, therefore we can foresee an ultimate collision between the two characters, which is precisely the central conflict presented in the play. To conclude, Creon’s opening speech is an attempt to justify his rule on Thebes. Creon endeavours to masquerade as a sound Theban ruler. However, in due course of his opening speech, his facade is slit open and gradually collapses, unveiling disagreeable traits of a polarised and absolute demagogue, and acknowledgeable qualities of an astute politician through various rhetorical, literary, lexical and structural attributes of Creon’s inauguration speech. The opening speech is an effective catalyst of the play as it sowed the seed of the destined discord between Antigone and Creon by displaying to the audience the similarly persistent character but completely divergent moral concepts valued by the two characters. Creon’s opening speech is a successful presentation of Creon’s multi- facetted character and the audience further anticipates a sudden reversal of fortune (peripeteia) begetting the revelation of Creon as a despotic ruler and his ultimate realisation of his fatal flaw- arrogance (hubris).

Timothy free essay sample

I anxiously wait as the elevator takes me to where two worlds will intertwine. The duffel bags filled with clothing and toiletries for my brother become cumbersome. As I exit the elevator, I immediately inhale the aroma of hospital supplies and cafeteria food. I sense pain and suffering as I walk past the rooms of patients, hearing their cries of misery. My heart throbs rapidly because I know that just a few doors down my brother Timothy also lies confined in a white-walled, sterile room, attached to IVs that pump antibiotics into his body. I enter the anteroom, where I put on a hospital gown, a face mask, shoe covers, and gloves to reduce his exposure to germs. As I enter, I see him resting, recovering from his second bone marrow transplant. The summer before junior year, this hospital was my second home. This room served as our family’s dining room, emitting the smell of my mother’s home-cooked chicken potpie and overflowing with my summer school assignments. We will write a custom essay sample on Timothy or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page When the summer passed and the school year arrived, there was less opportunity to be at the hospital, but I was determined to make time for visits. The dilemma between visiting my brother and schoolwork has turned into a balancing act. As I support him, his strength grows, and in turn he encourages me in my academics. These visits are no longer a sacrifice but are times when both of us gain tremendous strength over what seem to be insurmountable obstacles. I scan this familiar room and observe that, as the weeks pass, not only have the once-dull walls transformed into a collage of brightly colored drawings imparting hope to Room 750, but I too am adapting to my rigorous schedule. Although the first bone marrow transplant failed and could have potentially taken his life, fortunately, Timothy was given a second chance when my sister became his donor. While he recuperates, my parents, siblings, and I sit by his bedside day and night offering support. As the new marrow travels through his body destroying the old, Timothy endures excruciating pain but feels comfort in our presence. New hope flows through me, and I too am rejuvenated. My own fatigue subsides, allowing me to focus on keeping my academic standards high. During my brother’s 104-day hospitalization, I watch his spirit revive, enabling me to be strengthened too. In his absence, my responsibilities grow as I take on the role of oldest brother. I willingly provide a strong shoulder for my younger brother and an even stronger one for my sister to cry on during such an emotional time. This experience has been an opportunity for personal growth. By observing Timothy I have learned that through hard work and dedication, success can be achieved. I know that I am capable of attaining even greater achievements through adversity.

Where to Find Research Papers Online Discover Google Scholar

Where to Find Research Papers Online Discover Google Scholar Where to Find Research Papers Online: Discover Google Scholar Where to find research papers online? If you use Google as your search engine of choice you will be pleased to learn about Google Scholar, Google ´s Online search engine for scholarly research, papers, articles books, abstracts and more. It is easy to access and you are able to find everything all in one place. Google Scholar is a very useful tool for students. Across all Disciplines Articles and works in the database are too numerous to list. They include articles from economics, arts, physics, mathematics, social sciences, business, humanities, chemistry, engineering and Google Scholar has a special search for case law. In addition to that, Google Scholar offers specific languages you can search with if you need documents in a language other than English, or if the document was only published in one language.   Whatever your subject, give Google Scholar a try first, it will not disappoint. References and Citations As an author of scholarly works, Google scholar offers a citation count and visual aids such as charts, to show you how many times your article has been cited. As a student writing a paper and using the scholarly literature found in Google Scholar, you can cite the referenced work using a link directly from Google Scholar. Google scholar offers the MLA, APA, Chicago, Harvard and Vancouver styles of citation. Your Own Library Once you perform a search you can enable your library in Google Scholar. This library is attached to your Google account which means you can access it wherever you log into Google. Once you find a document you want to add to your library simply click save and the article will be in your library for future reference. You can organize your library by document date, adding labels and other useful features. Types of Publications The publications Google Scholar uses are numerous. However, they do maintain a top 100 list if you would like to browse publications. You may also browse by a specific area of interest. The interface is straightforward, logical and user friendly. Search Features Google scholar has several handy search criteria available to narrow your search. You can search by date published, author name, phrase, exact phrase and title search. You can also use an option to exclude certain words or phrases. In addition to that you can search specific sources, such as searching a specific medical journal or publication. Some articles may require subscriptions but much of what is on Google Scholar is free, so don’t hesitate to use it. You can read many of the articles immediately in Google’s PDF reader, and cite them with a click. In addition to that, once you find an article, Google Scholar offers links below the search result for similar articles and search terms included in the current article to give you even more avenues to explore, making research so much easier. Google Scholar is a top notch tool for any student who needs to write a research paper  from scratch. Its powerful search capabilities, vast selection of publications and languages and features like the library and citations make this a must have tool.

How to Use the French Preposition Dans

How to Use the French Preposition Dans The French preposition dans usually means in, but,  depending on the context, it also has other English equivalents, such as from, through, on, during and off. Dans cannot be followed directly by a noun but rather must be followed by an article or some other determiner. It can indicate a physical location, a figurative location and time. Dans is also required after certain French verbs  that  take  an  indirect object. Physical Location   Ã‚  Ã‚  dans la boà ®te   in the box  Ã‚  Ã‚  dans la rue   in the street  Ã‚  Ã‚  boire dans une tasse   to drink from a cup  Ã‚  Ã‚  prendre quelque chose dans une boà ®te  Ã‚  to take something from a box  Ã‚  Ã‚  copier quelque chose dans un livre   to copy something from a book  Ã‚  Ã‚  dans lavion   on the plane  Ã‚  Ã‚  mettre quelque chose dans le tiroir   to put something in the drawer  Ã‚  Ã‚  monter dans le train   to get on the train  Ã‚  Ã‚  voir quelquun dans lescalier   to see someone on the stairs Figurative Location   Ã‚  Ã‚  dans la situation actuelle   in the current situation  Ã‚  Ã‚  dans ces conditions in / under these conditions Period of  Time   Ã‚  Ã‚  dans la journà ©e during the day  Ã‚  Ã‚  dans la semaine during the week  Ã‚  Ã‚  dans une semaine in one week Verbs with Dans The French preposition  dans  is required after certain French verbs that take an  indirect object. boire qqchose dans  (une tasse) to drink something out of (a cup)chercher  dans  (la boà ®te)  Ã‚  to look in (the box)courir dans  (lherbe)  Ã‚  to run through (the grass)coà »ter dans  (les dix euros)  Ã‚  to cost about (10 euros)entrer dans  (une salle, un bà ¢timent)  Ã‚  to enter (a room, building)fouiller dans  (les poches)  Ã‚  to look through (the pockets)lire dans  (le journal)  Ã‚  to read in (the paper)manger dans la main qqun  Ã‚  to eat out of ones handmanger dans lassiette  Ã‚  to eat off a platemettre  son espoir dans  Ã‚  to pin ones hopes onpartir  dans  (10 minutes)  Ã‚  to leave in (10 minutes)partir dans  (les montagnes)  Ã‚  to leave for (the mountains)pleuvoir dans  (la France)  Ã‚  to rain in (France)prendre quelque chose dans  (une boà ®te, un tiroir)  Ã‚  to take something from (a box, drawer)regarder dans  (la boà ®te, le frigo)  Ã‚  to look in (the box, the fridge)vivre dans  (la misà ¨re, la peur)  Ã‚  to live in (poverty, fear)

English Essay Example | Topics and Well Written Essays - 2000 words - 1

English - Essay Example Indeed, benefits to Britain’s economic vitality have been well documented. But the arts and cultural pursuits in Britain have long played a far more profound and spiritual role than pounds and pennies, one that inspires and replenishes the soul. â€Å"The arts broaden horizons, stimulate new thinking, provide pleasure and raise aspirations – they inspire and sustain the spirit. More people are enjoying the arts than ever before (76 percent in 2008-09)† (â€Å"Why the Arts Matter,† 2010). Nevertheless, a crippling economic downturn and Europe’s largest budget deficit have raised a stumbling block that may well prove insurmountable for the arts’ single greatest patron – the British government. Name 2 Background Cuts as high as 40 percent come as hard news for arts and cultural institutions nationwide, which have benefited from an unprecedented growth in government funding over the past decade. Between 2000 and 2010, there has been an inc rease of approximately ?200 million in arts funding. In London, many arts organizations receive as much as 50 percent of their funding from the government. The impact on the city’s cultural life could be massive. London’s venerable museums may have to charge admission, a move that could cut deeply into the tourism market (Faoila, 2010). MPs have expressed concern over the curtailment of artistic activities and events and have recommended a program that would reward regional philanthropy in an effort to mitigate the damage (Phillips, 2011). Britain boasts a grand, centuries-old cultural heritage: one need only stroll through Westminster, where lie Dickens, Chaucer, Tennyson and other luminaries, to appreciate the nation’s unique contribution to Western civilization. As such, the likelihood that Britain’s coalition government could drastically curtail, or discontinue, funding for Britain’s cultural institutions amounts to nothing less than a national crisis of identity. For a nation deep in the grips of a persistent recession, adopting the American model of private philanthropy may do irreparable damage to Britain’s vibrant arts community (Faiola, 2010). With no government-sponsored alternatives on the horizon, Britons is facing a permanent marginalization of the arts, not in the short term but over time, proceeding almost imperceptibly, gradually blotting out some of the brightest stars in Britain’s cultural firmament. Name 3 Shakespeare under siege One could as well imagine the pawning of the crown jewels as entertain the possibility that The Royal Shakespeare Company could fall victim to the balance sheet. But in a report to Parliament, the company warned of dire consequences should budget cuts proceed under the current plans, which make it clear that cuts on the scale proposed (25 – 40 percent) will have real and significant impact for the arts and for the audience who enjoy them. Most likely for us it will mean fewer productions, less touring, and a curtailment of the free events and educational activities which help us reach new audiences† (â€Å"Parliamentary business,† 2011). This holds dire regional repercussions, given the presence the company maintains throughout the country. More specifically, the New Vic Theater in North Staffordshire, which receives about 30 percent of its funding through the Arts Council, played host to 175,000 visitors in 2010. This is significant, since the theater earns about 60 percent of its income

Literature Review ''stress on international students''

''stress on international students'' - Literature review Example A mentally affected individual may become confused, indecisive or negative thinker while an emotionally stressed person can appear frustrated, irritated, panic-stricken, impatient, sadist or depressed (Stress Management, n.d.). It has become a common practise in the UK to take time off from work and apply for stress leave by the acute sufferers of stress (Cunningham, 2000:19). In the Terri Landon case, Terri who was a training in a government office, felt unwanted in her workplace and claimed for stress leave and remained on reduced time at work for more than a year without compromising her full remuneration (Cunningham, 2000:19). The effect of stress is not only faced by an individual but by the entire nation too (Stress: The Effects, 2001). As per the BBC report on 25th June, 2001, almost 270,000 people take time off from their regular work due to illness driven by stress giving way to absenteeism which cost the UK an amount not less than ?10.2bn in the year 2000 (Stress: The Effec ts, 2001). Effects of Stress: A Costly Affair The long term consequences of stress can be overtly expensive. From giving birth to stomach ulcers and rise in high blood pressure to encouraging heart diseases and strokes, the results of stress can be costly (Stress: The Effects, 2001). It has a high potential of developing over-indulgencing habits such as overeating, limitless drinking and smoking, all of which are well known for their evil effects on the body (Stress: The Effects, 2001). Moreover, illness like insomnia or depression, nervous breakdown and reduced work performance are mostly driven by stress (Stress: The Effects, 2001). Further, stress is also considered to be responsible for a woman’s complete stoppage or severe irregularity of stress or even her capacity to conceive (Stress: The Effects, 2001). As per the BBC reports, â€Å"In the NHS, the government has had to introduce a â€Å"zero tolerance† campaign to try to reduce the number of attacks, and amou nt of verbal abuse heaped on staff† (Stress: The Effects, 2001). In the ISMA Conference 2009, Dame Carole Black revealed that workplace stress is as expensive as ?100bn (ISMA). Moreover, as per the Labour Force Survey, â€Å"Estimates indicate that self-reported work-related stress, depression or anxiety accounted for an estimated 13.5 million lost working days in Britain in 2007/08 (ISMA). The three best ways of fighting out stress as suggested by Cunningham include the lessening of stress forces, the increasing of one’s capacity to resist damage and the understanding of the early signs of stress thereby being alert in advance to combat it (Cunningham, 2000:8). Role of Stress on International Students Both local and international students face a lot of complex situations such as examinations, deadlines, poor time management, uncontrollable debts and other cases which lead to undue stress (Stress Management, n.d.). International stude

Hunger Games Book Report Essay Example for Free

Hunger Games Book Report Essay â€Å"The Hunger Games† is a the first book in a fantastic series of three books written by Suzanne Collins. It takes you into the life of a scared but quick-thinking, brave girl named Katniss Everdeen who learns how to survive on her own from a very young age when her father died in a mining accident. From that day on, she took care of her little family (mother and little sister, Prim) as well as herself by hunting in the woods of District 12 everyday with her guy friend Gale (who might have a thing for her but no one really knows). District 12 was one of the twelve districts that made up the country of Panem. Panem was once the continent of North America. When an epidemic swept through the continent of North America, Panem was formed and, the people who lived under the rules set by the capitol did not like it. They rebelled against the capitol and lost. Now, every year, childrens names, ages 12 through 18, are put into a bowl and drawn out during a ceremony known as â€Å"The Reaping. † This is a dreaded time and no one wants to be a part of it because they know that if their names are drawn, it is almost like a death sentence. When a name is called, you are then taken and thrown into what is known as â€Å"The Hunger Games. † Our narrator, main character, and hero also known as Katniss Everdeen, offered herself as a tribute in place of her younger sister Prim in an effort to save her life. When her and Peeta Mellark (the boy tribute from district 12) were taken off to the capitol, they went through some pretty intense training and in the end, well, youll have to read the book to find out what happened but it was sort of an unexpected ending. This book was so good because it kept you on your toes the whole time. I would rate it a solid 9. 5. I gave it that high of a rating because, the unexpected seemed to happen a lot and things popped up all the time out of no where. The book also kept a good pace and there werent to many dull moments; there was just enough detail that you could picture what was going on in your head while the story kept moving. The only thing that I did not like about this book was the fact that it seemed almost too futuristic. Yes, it is true that the story takes place millions of years from our present day but, it seemed almost to realistic. Crazy is a good word that describes what some of the people acted like that lived in the capitol. In all though, I really did think that this was a very good book and I would suggest it to anyone who was considering reading it.

Lowering Tuition at Iowa State University Essay example -- Colleges Ed

Lowering Tuition at Iowa State University The Background of the Costs of Tuition at Iowa State University Iowa State University is a land grant school which, among other things, means that the university gets money from the state of Iowa from the taxes that residents pay to the state. Because of this in state residents who choose to go to the university do not have to pay a large amount of money while out-of-state residents have to pay almost twice as much. Iowa State University does not have reciprocity, meaning that even residents from the surrounding states, Minnesota, Illinois, etc., have to pay full out-of-state tuition. Out-of- state residents have to pay about $9000 a year for tuition, while Iowa residents pay only about $2500 per year. (See fig1 for semester costs) Undergraduate Cost of Attendence Fig1. Semester Cost Resident Non-Resident Tution $1393 $4673 Room/ Board $2085.50 $2085.50 Books/ Supplies $342 $342 Fees $109 $109 TOTAL $3,929.50 $7,209.50 Source: Iowa State University Homepage, www.iastate.edu/~fin_aid_info Tuition helps to pay for all of the services and programs of a University. However, some universities put more money into one or two programs or colleges to make them stronger areas of study within the university. Not all colleges or departments throughout a university have the same quality of classes or facilities. For example, Iowa State University invests a great deal of their money in the engineering and agricultural programs and so increases the quality of those programs. This is how students choose which university is best for them. A student bases his decision on what college to attend by looking at what programs a particular universit... ...more information and email addresses of the offices go to the Iowa State University web page at www.iastate.edu. From there you will be able to reach any office or department of the University. Just keep in mind that it is the student’s job to voice their opinions to the University, and it is the university’s job to listen. Without us, there is no Iowa State! Works Cited Hauser, Andrea. "Regents Increase Tuition by 4.3 Percent." Iowa State Daily 22 Oct. 1999: 1. Iowa State University Office of Financial Aid. (No date). How Much Does It Really Cost? [Online]. (1998). Available http: http://www.iastate.edu/~fin_aid_info/ General Topics/cost.html [1999, October 29]. Iowa State University Office of Institutional Research. (No date). ISU Fact Book [Online]. (1998-1999). Available http: http://www.iastate.edu/~inst_res_info/factbk.html [1999, October 29].

An Analysis of the Choice Essay

This study analyzes the difference of the operation model of HSBC and ICBC are operating in the UK at present, and examines the advantages and disadvantages of both separated and mixed operation for ICBC (London). Furthermore, it proposes the realistic choice of operation model for ICBC (London) under the existing Chinese financial system and the market condition of UK. This paper argues that the separated operation model of ICBC and investment banks in the short term will not change. The internally integrated operation model in terms of mixed operation which through restructuring to concurrently operate investment bank business within the ICBC (London), should be the realistic choice. The operating advantages in terms of low risk and high efficiency of the Group Banking form will be the development orientation for ICBC (London). Chapter 1 1. Introduction 1. 1 Background to the Research November 4, 1999 the U. S. Senate and House passed the â€Å"Financial Services modernization Act† to repeal the â€Å"Glass-Steagall Act† enacted in 1933(Wen, 2009). It ends the separated operation and separate supervision to the banking, securities and insurance, and opened a new era in the financial industry to mixed operation. Also it marks the mixed operation model occupied the dominant position in the international financial community. Under the role of market forces, the United Kingdom, Japan, Canada and other western countries have also given up the major sub-sector financial management system, and re-established the mixed financial system. The establishment of British Financial Services Authority (FSA) has been practiced for ten years. It has shown that the implementation of mixed operation and mixed supervision of the reform is successful for UK financial industry (Ojo, 2005). The integration of commercial banking and investment banking business became the global financial industry trends (Xu, 2002). ICBC is a market leader in the China in many business areas of commercial banking. It occupies the biggest market share among the big-four state-owned commercial banks in terms of capitalization, profitability and the volumes of deposit and loan. It operates through 16,232 outlets across China, 162 overseas subsidiaries and a global network of more than 1,504 correspondent banks as well as Internet Banking, Telephone Banking and self-service banking (www. icbc. com. cn). ICBC (London) was established in 2003, and grew dramatically on total capitalization and the scope of the business. However, under the Chinese Financial Law, it still uses the separated operation model in UK. 1. 2 Significance of the Problem The operation and supervision model of China’s financial banking are different from any of other countries’. Recalling the journey of China’s financial business operations, in 1993, the operation model of Chinese financial industry had changed from mixed operation to separated operation. Prior to 1993, China adopted a mixed operation, and commercial banks were one of the main participants at the beginning of China’s stock market established. Banks were playing a significant role in the securities market formation process which gave the support on capital, technology, personnel and organizational management. The main form of commercial banks to participate in the securities business was built on equity securities company wholly or securities department of trust and Investment Company. Their principal business was the issuance of corporate securities and agency trading. Because of the lack of capacity of self-regulatory and constraints, there was an accumulation of risks inherent in mixed operation. In the late 1992, as investment of real estate and securities were prevailing, numerous of credit funds through bank lending into the stock market result in leading to financial chaos. Therefore in July 1993, there was a great effort to rectify the financial order. Banking industry and securities industry had to adopt separate operation management model. Chinese government proposed separated operation and separated supervision model for financial industry. In 1995, â€Å"Commercial Bank Law† and â€Å"Insurance Law† followed the â€Å"separated operation, separated supervision† principle to regulate the financial industry. From that point, the separated operation model continues to today. However, due to the effects of the practice of mixed operation model by the U. S. , ICBC is trialing the mixed operation model progressively in China since 2008 (ICBC Annual Report 2009). Unfortunately, ICBC (London) is still operating as separated operation model. 1. 3 Statement of Purpose In recent years, the pace of world economic development slowed down and interest rates of countries continued generally low, result in facing a serious test of effectiveness for banks whose profitability based on the main source of loan interest rate differentials.

Book Report on Freedomnomics by John Lott Essay

The effective management of the economic aspect of the country is always valuable and necessary to guarantee the financial stability of the nation and its people. As such, it is empirically significant that the economy is free from any manifestation of restriction for it to efficiently operate. Such condition is the underlying principle and practice behind what is called a free market. Economic freedom is attributed to the flexibility and most importantly, immunity of the economic field from limitations. In carrying-out such ideal situation, the reality that free economy works most to the advantages of both the people and nation is established. With such clear indications, it is therefore essential that the concept of free market is supported because it definitely works best for the population and the country in general. The said main thesis concerning the principle and practices of free market was what efficiently exemplified by the book â€Å"Freedomnomics† written by Economist and acclaimed author John Lott. In the said book, Lott (2007) opened the minds and hearts of the public about the necessity of a free market condition due to its many relevant advantages both for the people and societies. In doing so, the book not only provided its readers with a glimpse about the nature and components of free market but also allowed the public to realize its benefits. To support the book’s thesis, Lott based his premise from several case studies which all pointed to the significance of free market thus he called for and emphasized the need for economic freedom (Lott, 2007). In supporting his main theory on free market, Lott stressed major points that showed how free market or liberated economy paved the way for the eventual successful handling of the other aspects of the society such as the political system and the structure of the criminal justice as well as even the ethical or moral features of a country like the United States. It is in this position therefore that the book ultimately succeeded because it was able to make way for the public’s recognition that free market encompassed not only the economic aspect of the country but its other social components as well. Hence, there is indeed a need to adhere to and uphold the free market principle in order to achieve the nation’s improvement. The Free Market Premise In â€Å"Freedomnomics,† Lott effectively explored on the premise of free market-its nature, components, practices and most of all, its significance to people and the society. Citing the notion imparted by Adam Smith, the author outrightly presented that from such principle, where a nation’s economy just like the U. S. is free from any form of restriction, â€Å"the free market works† (Lott, 2007, p. 1). Taking into consideration the results of a number of economic-related case studies which he did on his whole career, the relevance of the principle of free market was highlighted by the author through the book. Additionally, the book’s point of view evolved around and was analyzed according to the philosophy that a restricted kind of economy, such as the one manifested by communism, is undeniably harmful. This is supposedly because of the fact that economic restrictions also result to portrayals of limitation that detriment other aspects of the society (Lott, 2007). As a support to his free market theory, Lott gave the public major points that all signified the benefits of such concept. In doing so, it became apparent for the book to prove the harms when the economy is subjected to any kind of restriction. The points that supported the free market perspective were bravely presented by the book like its opposition to the book â€Å"Freakonomics† by Steve Levitt and Stephen Dubner. The Lott book stressed the advantages to be derived from free market or economic freedom when it challenged its counterpart’s philosophy that the American economy is a swindling business because both the corporations and their people are cheating the public (Lott, 2007). In correcting the wrong notion brought about by â€Å"Freakonomics,† Lott’s â€Å"Freedomnomics,† in turn, clarified that the American economy, due to its free market principle, truly operates according to rules. This is because the field, as represented by many corporations, exerts earnest efforts â€Å"to make a profit by supplying people with something they want† (Lott, 2007, p. 3). It is in this condition that the effective operation of free market is exhibited due to its remarkable advantage of encouraging the economy and people behind it to act honestly and accordingly (Lott, 2007). The book further perceived that treating the public honestly made the free economy maintain its good reputation. Notwithstanding the supposed penalties and legal liabilities, the best motivation for the economy and corporations is to preserve their honesty and honor. Most importantly, it is not only the economy which benefited from free market as such principle likewise paved the way for proper operation of the other aspects of the society or the the sincere actions of other members of the society such as political leaders, professionals, members of the criminal justice system, all of which ensured adherence to moral standards. As a proof, Lott cited his experiences which confirmed that economy, politics and religion were connected. This was recorded by his opinion-editorial materials in the July 13, 1986 issues of the Great Falls Tribune and the Montana Standard (Lott, 2007, p. 7). Conclusion Regardless of the disputes against the free market principle, â€Å"Freedomnomics† effectively justified such and even emphasized its undisputed benefits which made the book commendable. Ultimately, it is only through continued observance of free market or liberated economy that Lott prescribed the country to become better and stable. Reference Lott, J. R. (2007). Freedomnomics: why the free market works and other half-baked theories don’t. Washington, DC: Regnery Publishing.

Ek Ruka Hua Essays

Ek Ruka Hua Essays Ek Ruka Hua Essay Ek Ruka Hua Essay Power of CommunicationEk Ruka Hua Faisla ?Elegance of language may not be in the power of all of us; but simplicity and straightforwardness are. Write much as you would speak; speak as you think. If with your inferior,speak no coarser than usual; if with your superiors, no finer. Be what you say; and, within therules of prudence, say what you are.? The Power of Communication comes from knowing the right questions to ask and practicinggood listening skills. The secret weapon of power negotiators is being skilled in askingquestions. Why? One of the reasons is that questions get the communication going andencourages the other party to talk, to share information with you. And what you are always,always looking for is information, particularly something you do not know. Even when youthink you know the answers, get in the habit of asking questions; at the least, it will confirmyour knowledge. And if you have somehow missed asking the really right question, theanswer you need will likely come out the more the other party is forced to talk and you aretalking less. The 80s was a period of experimental films and serious cinema. Movies were made not forcommercial success and some of the best films were churned out during this period, which areremembered and appreciated even today. One such film is Ek Ruka Hua Faisla. Inspired fromthe English flick Twelve Angry Men (1957), Ek Ruka Hua Faisla is a rare remake which is betterthan the original! Sometimes in life your professions reflect on your personalities. And more often more thanprofession communication may represent your Personality. In this movie we observe theentire decision making process and way the people communicate with each other, whereeach individual had different perception and different behavior in particular situation. theirpersonal opinion leads them to one wrong decision first but later on with just one leading,convincing, neutral and practical individual, they were able to think on the other side of thecase and finally they reached to right conclusion. There are twelve male members of a jury who have gathered together in an enclosed room todeliberate on charges of murder against a young boy accused of killing his father. The caseagainst the boy looks irrefutable and indomitable, as there is a witness in the form of an oldman who claims to have heard the incident and another woman who claims to have seen theactual act of stabbing. Plus there is the murder weapon a knife that was found at the crimescene, seemingly implicating the boy without any fragment of doubt. But all is not what itseems like. All the jury members, except one, are convinced that the boy is guilty of the crime and thetask before them is to reach a unanimous decision to expedite the case. But there is only onejury member who is not completely convinced about the case and he starts the deliberations,in which all the members have to participate to reach a common conclusionAN OVERVIEW Twelve jurors common people with their usual daily problems, emotional swings and theirregular habit to stick to what is obvious are selected to judge a case where very strongevidences are available against the accused. Everything was transparent and vividly clear. The case was supposed to end with common opinion against the accused within no time. Butone person was against this common judgment and this is the point where story builds up. This one person make other eleven to change their decision. The movie opens in the first state of Group Development, the opening period. This is thetime when people in small groups will small talk, introduce themselves, and begin to learn alittle about one another. During this stage in the movie, jurors discuss the view, old buildings,hot weather colds, and some even share what they do for a living. And this is the stage whenthe group dynamics start showing, and how in the heat of discussion, the true feelings startshowing through. Peoples biases, bigotry, temper, all start showing through. Gradually, wecome to know the communication skills of each and every jury member in the room beingopened. Eventually we see the missing links, the loopholes in the vital clues, andtestimonies, and eventually persuade all except Pankaj Kapoor. Pankaj is not so easilypersuaded because his son has left him, and he has a bias against youth, but eventually he isalso persuaded with more m. Members involved in the conflict want to create and maintainstability. However, they also want to move forward which requires change. Conflict then existsas the individuals struggle between creating both at the same time. This struggle is seen inthe film as the jury members struggle between their desire for stability and their desire forchange. Initially, it is seen that all the jury members except one have a guilty verdict. The factthat one member, KK Raina, has a not guilty verdict is an initial source of conflict. For theremaining jury members, their focus is not on understanding why Mr. Davis is saying notguilty. Instead, they want him to agree with them and choose a guilty verdict. In doing so, theyare trying to achieve stability, since if KK Raina says not guilty, there will be no conflict. KEY TAKEAWAYS y Transistion from Communication to Conflict Management y Situational Understanding with all possible Permutations and Combinations y Team Dynamics for a Decision making process REVIEWS OF THE MOVIE: ?A masterful work of debate and dialogue; of shifting momentum and the ideal of sticking toyour scruples in the face of antagonistic groupthink? ?This is a film where tension comes from personality conflict, dialogue and body language, notaction.? one is so consumed by the brilliance of the script and the acting that it doesnt matter whatthe jurors names are? CONCLUSION: The issues in the movie are addressed to the Indian audiences and in Indian setting, withIndian characters and in Hindi language. Even after a quarter of a century later the movie stirsyou with its treatment of topics because the issues of caste, class, materialism, loopholes injudicial process a nd of course human prejudices and judgement still plague us. So this movie ? Ek Ruka Hua Faisla? is a very good example of the power of communication .

David Gregg and the History of the Optical Disk

David Gregg and the History of the Optical Disk An optical disk is a plastic-coated disk that stores digital data. Tiny pits are etched into the disk surface that are read with a laser scanning the surface. The technology behind the optical disk is the foundation for similiar formats including CDs and DVDs. David Gregg The optical disk is an analog video optical disk format. The original format provided full bandwidth composite video and two analog audio tracks (digital audio tracks were added later). The optical disk (commonly known as the laser disc as trademarked by Pioneer) was replaced in popularity by the introduction of DVD in 1997. David Gregg Speaks on the Invention of the Optical Disk ...By dumbing down an electron beam to visible wavelengths, modulating it to the standard PWM video frequency, and reducing the power to photoresistive requirements, an e-beam optical videodisk mastering system was practical and commercially available in the late 50s. However, this simple and practical means of mastering was abandoned by others in favor of more costly and time delaying technology: the laser, the supreme toy of the moment for techies. Impact of David Greggs Patents Digital Versatile Disc or DVD and LaserDisc from PioneerMiniDisc from Sony Compact Disc or CD from Philips the 3M Company List of Patents for Optical Disk Technology Continue Extract from Optical Disk Patent Special thanks goes to Tom Peterson for providing information for this page including the words of David Gregg. David Gregg was Toms father by adoption. A transparent plastic disc is described in the Copending Application Ser. No. 627,701, now U.S. Pat. No. 3,430,966, issued March 4, 1969, in which picture information in the form of video signals is recorded on one or both sides of the disc. The recorded picture information on the disc is intended to be reproduced, for example, through a television receiver, by playing the disc on a turntable and by directing a light beam through the disc, as described in the Copending Application Ser. No. 507,474 now, abandoned, and its continuation-in-part application, now U.S. Pat. No. 3,530,258. The light beam is modulated by the video recordings on the disc, and a pick-up head is provided which responds to the resulting light signals to transform them into corresponding electrical video or picture signals for playback purposes. The present invention is concerned with such a video disc record, and with a duplication process by which a multiplicity of such records may be mass-produced from a master record die. The material of the disc record surface is made such to be appropriate for embossing and to enable, under suitable temperature conditions, a slight force pressing the disc surface against a master die to cause the impressions on the surface of the die to be embossed into the surface of the disc. With such an embossing process, there is no transverse flow of the disc material, as occurs in the usual prior art stamping or molding processes, as are presently being used in the production of phonograph sound records, for example, and by which the actual surface of the record is raised above its melting point. The stamping techniques presently being used in the manufacture of phonograph records are not suitable for the extraordinarily fine microgrooves and patterns required by video frequency recordings of picture information. Such stamping techniques as are presently being used in the production of phonograph sound records require that the master record die be heated to a temperature above the melting point of the vinyl or other plastic material used in the phonograph record. In the prior art phonograph record duplicating process, a biscuit of the vinyl or other plastic material is placed in a stamper, and the heated master record die is brought down onto one or both surfaces of the biscuit. The plastic of the biscuit surface is melted and caused to flow radially into the spaces defined by the impressions on the master die surface. As mentioned above, this stamping technique by present day standards appears to be unsuited for the extremely fine micro-spiral grooves required for video frequency recordings. As an alternative to the present day practice, and as will be described, a video disc record blank of laminated transparent plastic construction may be provided, the laminated record having a surface layer of relatively soft transparent plastic of any suitable known type, and which can be readily embossed; and a supporting base of a rigid plastic, such as an acrylic resin or polyvinyl chloride. As a first step in the alternate approach, the laminated disc record blank is heated to a point at which the surface tension of the surface material causes the surface to be smooth and regular. This temperature is the critical temperature at which embossed impressions may be formed on the disc surface, and it is below the melting point of the surface material. The embossing die(s) is(are) heated to a temperature slightly above the critical temperature, and it(they) and the record blank are brought together with a slight pressure. As the die(s) and the record blank are brought together, the die(s) is(are) cooled to the aforesaid critical temperature, and its (their) surface impressions are embossed into the surface(s) of the record. Obviously, if two sides are being embossed, two embossing dies are required. The supporting structure would require modification, but such modification is well within the skill of the art. After the disc record has been embossed, as described above, an opaque mask is deposited into the portions of its surface around the resulting embossed micro-grooves. This latter mask may be formed on the disc by using a vacuum deposition technique, as will be described. The aforesaid disc record, when laminated in accordance with the aforesaid alternate approach, is used in order to present the desired surface characteristics for optimum embossing capabilities, and yet so that the record itself may be rugged and suitable for rough usage. The laminated structure of the record comprises reasonably tough and dimensionally stable clear plastic for the main body of the disc; and a plastic material on one or both surfaces of the disc which is most suited for embossing. The combination provides a video record disc which is useful, which can take on appropriate amount of handling, and which still can be embossed easily and effectively.

Juvenile Justice System of the Future Essay Example | Topics and Well Written Essays - 750 words

Juvenile Justice System of the Future - Essay Example It will also talk about the challenges faced by juvenile delinquents at present time and how to improve the current juvenile justice system. A concrete plan or proposal on how to improve the current justice system is given by including the objectives, goals and how to measure the success rate. Keywords: juvenile delinquency, youth offender, crime rate, criminal justice system, trial court JUVENILE DELINQUENCY The number of juvenile delinquents or otherwise known as children in conflict with the law has significantly increased for the past decade. It has become one of the alarming problems that requires immediate attention by countries all over the world. The current situation of the justice system needs major overhaul as many children who are behind bars are not given proper care and guidance by the government to ensure that youth offenders emerge as better citizens after serving imprisonment. The primary purpose of serving sentence is for retribution for the wrong doing that they ha ve committed against the law and social order. However, the justice system should oversee that public safety will not be compromised because they are dealing with children. Towards the end of their ordeal, government support must at hand to guarantee that the youth offenders are rehabilitated and turn-out to be disciplined and responsible individuals after going through the process of trial and serving. It has been said that the nation’s hope lies on children so we must treat them with utmost compassion. Challenges of Juvenile Delinquency at Present Time â€Å"At present time, the juvenile justice system conducts the trials of the youth offenders in adult courts. In effect, they are also penalized in the same degree of judgment that is expected of adults† (Corriero, 2006 p.3). In a Supreme Court decision entitled Roper Vs. Simmons, 543 U.S. 551 (2005), Justice Anthony Kennedy held that executing juveniles and imposing capital punishment for crimes committed while under 18 years of age is unconstitutional. According to him, â€Å"From a moral standpoint, it would be misguided to equate the failings of a minor child with those of an adult, for a greater possibility exists that a minor’s character deficiencies will be reformed.†( Corriero, 2006, p. 3). It is at this tender age that the youth offender still cannot exercise his discretion to decide what is right from wrong. The level of responsibility that they possess to justify their actions is nil and they cannot fully comprehend the effect of their actions. Children as seen have the tendencies to reform and change for the better compared to adults. If they will be exposed to trial, pre-trial detention and imprisonment, more likely than not, they will experience abuses, cruelty and violence, which will leave them defenseless and unprotected. How to Improve the Juvenile Justice System Judge Michael Corriero stated that: â€Å"At the turn of the 20th Century, our juvenile justice proce ss reflected a concept of childhood based on the notion that children are innocent, vulnerable, dependent and incapable of making matured decisions. As we enter the 21st Century, after decades of disillusionment with the juvenile court process, the ideas and beliefs that had inspired the progressive and humane treatment of children, especially disadvantaged children, have been largely abandoned in terms of fixing criminal responsibility. America and its children deserve a justice system that not only holds children accountable for their

Write your own dystopian story Essay Example | Topics and Well Written Essays - 250 words

Write your own dystopian story - Essay Example The country followed another ritual of a lottery of drowning thirty of its citizens down the sea every month to overcome its problems. It was due to these laws that Mrs. Dickinson had hidden her daughter. The Dickinson family was very happy until a police officer saw Emily playing around the house. The Butchering Team arrived at their doorstep. It was the day of the lottery as well. It was an unfortunate day as Mr. Dickinson’s name was in the drowning lottery as well. The family got a tip off and they all walked together towards the sea for the lottery from the backdoor. They took a brave step and Mrs. Dickinson stood in the middle of the crowd at the shore and announced that the entire family was going to go through the drowning ritual. Their protest was joined by a larger crowd and many people joined in. This led to wave of unrest and the state government of Ludiano was overthrown. The leaders were expelled from the state and so were the members of the Butchering Team. This was how peace was again restored in the state

Spiritual Diversity Assignment Example | Topics and Well Written Essays - 1250 words

Spiritual Diversity - Assignment Example Panentheism or animism characterizes the spirituality of Native American with an emphasis on personal spirituality and connectivity with daily activities that occur in spiritual and natural â€Å"worlds† (Rainbow of Spirituality, 2013). Native American Spirituality makes the people to have a belief in sacred and that everything that is done originates from the heart of an individual. As such, the spiritual perspective of this religion is that the Supernatural Being has the sovereign power of bringing illness to the community members. For individuals to receive this healing, spiritual components such as belief, meditation and prayer have to be integrated. This acts as the means of these people to communicate with their creator in order to receive this healing. Native American belief bases on the provision of services from the heart of an individual. As such, the faith of the people is vested on the quality and reliability of services, which are offered by care providers of othe r spiritual beliefs. However, differences in cultural practices make it complex for these people to focus on the healing from the health care providers of other spiritual beliefs. This is because of ethnic barrier and differences in communication pattern with source of healing power (Rainbow of Spirituality, 2013). This makes the Native Americans not to have a strong belief in healing from health care providers of other spiritual beliefs.... Further, the philosophy of Christian and Native American is connected in terms of reliability of health care providers from other spiritual beliefs to contribute towards healing of an individual. This includes provision of quality health care and protection, which is aimed at ensuring that the patient gets well. Treatment of patients in both cases is the same such that there is no bias in terms of how health care services are provided to the patients. This implies that both Christian philosophy and Native American Spirituality accept to have health care services provision from people of other spiritual beliefs provided that their services are based on best practices and interests for the patients under consideration. Buddhism is one religion that has a strong emphasis on â€Å"mindfulness†. This implies that health care providers have to note that patients may seek for quietness and peace in order to meditate. This is an issue of concern for Buddhism religion (Ehman, 2007). Mo desty is another virtue that Buddhism religion emphasizes on. As such, cultural concerns of treatment by opposite sex may impact the process of patient caring and delivery of medication. The perspective of this religion with respect to healing of a patient is that prayers that are characterized of meditation by the patient contribute significantly towards the healing process. These prayers should be done in a silent and secure place where there are no people to interfere with the patient during the meditation process. The critical components of healing for this religion are praying. This involves loud chants that are done in a repeated manner within a quiet environment, which is

Quality In Internet Operations Department In Etisalat Information Technology Essay

Quality In Internet Operations Department In Etisalat Information Technology Essay Internet Operations Department in Etisalat spent a lot of time and effort on the quality of its process in order to reach and achieve a recognized international IT management standard such as SunTone Certification. The research shows the process of work developed in the department in order to achieve the SunTone Certification and to be aligned with ITIL international standard in three major responsibilities are: incident management, problem management and change management. Introduction: Quality became an important business issue due to the increase in competitiveness in world markets. The total quality management (TQM) approach introduced by W. Edwards Deming used by several organizations in the world to improve their operations and the processes used in all functional areas of their organizations. The basis of TQM is to reduce the errors produced during the manufacturing or service process, increase customer satisfaction and improve product/service quality, productivity, and competitiveness by improving communications with stakeholders (customers, suppliers, employees, shareholders and society). The application of TQM can vary from business to business, even across the same industry. Etisalat has a great initiative to introduce quality and get several quality certifications for most of its operational processes. Internet Operations Department worked on the last few years to develop its quality based on the appropriate quality standards and got the ISO9001 certificate as well as the SunTone certification, which I am going to concentrate on in this research. Etisalat is the only service provider in the Middle East to achieve Sun Microsystems elite SunTone certification for Internet Operations which offers internal external hosting and data centre solutions. According to Mr. Ali AlSharhan (EVP/IT Etisalat) The SunTone certification certifies our service delivery in areas such as architecture, implementation and management from service delivery environment. Through this, we can assure our customers that the Service Level Guarantees we provide are among the worlds best and backed by Suns independent auditing. (Etisalat enhances customer and internal service levels through SunTone certification, 2007)From left to right: Ali Al Sharhan Executive Vice President, IT, Etisalat; Tareq Alkharji Vice President Network Operations, Etisalat; and Marc Heger, Gulf District Manager for Sun Microsystems Middle East and North Africa (MENA). Marc Heger, Gulf District Manager for Sun Microsystems MENA said As part of its SunTone accreditation, Etisalat is the only regional managed hosting provider that can maximize its IT efficiency, benchmark and quantify the successful provision of services externally and internally, and document the improved quality of service that it is now providing, (Etisalat enhances customer and internal service levels through SunTone certification, 2007) SUN TONE CRTF.jpg In this research I am going to talk about the SunTone certification description, process, procedures, quality analysis and recommendation on best usage of quality certification in Internet Operations department. Objectives: The objectives of this research are: To learn about quality certifications applied on IT environment. To develop and improve the current quality process of the internet operations. To set recommendation on how to apply quality on IT environment and keep developing it. To analyze the internet operations quality practices internally through interview with quality manager in Etisalat. Significance: There are several important points that I am going to gain through this research such as: To understand the current practice of Internet Operations. To improve and develop the current quality process and adopt the best practices. To develop my current TQM Fundamentals course knowledge and compare it with the current quality practice of internet operations department. Hypothesis: The more quality applied on internet operations processes, the more positive and satisfied output will result to Etisalat internet products. Setting Service Level Agreement (SLA) and operational level agreement (OLA) between sections will have a positive impact on customers satisfaction. Literature Review: In fact no one wrote in this subject before, however an audit report was done to Sun Microsystems to highlight the quality aspects of Internet Operations Department in Etisalat. Chapter 2: SunTone Initiative In May 1999, the SunTone initiative lunched as a certification and branding program for service providers services to audit and certify web delivered software applications. Through a combination of IT management defined best practices, specifications and services, the SunTone Initiative enables organizations to cut time and cost to deploy high quality web enabled services. The SunTone Initiative also helps enterprises to gain high quality service products applications from external Service Providers and deploy them with confidence. The SunTone Initiative supports the practice of hosting and managing a range of web enabled services through a combination of internal external IT resources. Customers can take advantage of SunTone Initiative whether they intend to build world class services internally or to purchase high quality SunTone certified applications from IT service providers and software vendors. (About the SunTone Initiative) SunTone Benefits: The SunTone Initiative helps enterprises manage their IT services efficiently and cost effectively, in order to increase Quality of Service (QoS). The process of certifying services under the SunTone Initiative helps companies to: Meet Service Level Agreements (SLAs) with higher quality of service delivery Manage flexible, high quality IT services. Build and maintain IT staffing competencies. Better utilize existing IT resources. Adopt the sourcing strategy that make most economic, technical and business sense with full confidence. SunTone Certification process: There are three steps to get the SunTone certification are: SunTone Specifications The SunTone Service Delivery Specification is a guide to managing web-enabled services to the highest Quality of Service levels. The specifications provide guidelines and contain a checklist to allow enterprises to evaluate their current operations against the best IT practices. SunTone Enablers. SunTone Enablers are offerings and tools to help customers to meet the SunTone standards for higher quality network service delivery. Sun Services for the SunTone Initiative provide expert consulting, flexible learning solutions, and mission critical support focused on helping customers and partners meet the SunTone requirements for network service delivery. SunTone Audit Certification The SunTone certification audit performed by Sun or third parties validates the implementation and gives the company an industry recognized seal of approval for their web-based services. What is Quality of Service (QoS)? Quality of Service is a measurement of how well a service or solution complies with Service Level Agreements (SLAs). These metrics includes, but not limited to: Availability Reliability Support Response Times Security Disaster Recovery Processes Criteria of SunTone Certification: There are two different SunTone specifications, one for enterprise customers and service providers, and the other is for software developers. Each specification has its own requirements covering areas such as infrastructure, operational practices, hardware, software, and overall service delivery practices. Certifications of Enterprise customer solutions and service provider solutions must be renewed annually, and must conform to the standards of the current specification level. (Frequently Asked Questions) Chapter 3: Profile of the company: Emirates Telecommunication Corporation (Etisalat) is one of the telecommunication service providers in the UAE since 1976. It is now a well known Telecommunication provider in almost 18 countries in both Asia and Africa continents with more than 100 million subscribers. It has built up a modern telecom infrastructure and established itself as an innovative and reliable operator. 60% of Etisalat revenue gained from mobile services while the remaining is from other services such as landlines, internet, interconnect, etc. Based on that, Etisalat is considered as the 13th largest mobile network operator in the world. Financial Times ranked Etisalat as the 140th in the Top 500 corporations in the world in terms of market capitalization. Mission Statement: Etisalat has set a mission statement in order to derive its business towards customers satisfaction. Its mission has a great effect of innovation and development of new products and services to be provided to customers whenever needed. It has set the following mission statement, vision, values and future which will provide a clear guide to its business. Mission : To extend peoples reach. Vision: A world where peoples reach is not limited by matter or distance. Values: Energy,  Openness, Enablement Future: A world in which technology extends our reach. Etisalat is an international telecom provider covering 18 countries in the world based on investment, joint ventures and stack holding. Its business and administration is well defined and managed under the umbrella of Etisalat Group. Etisalat Telecommunication Corporation is one of the telecom service providers in the UAE. Etisalat UAE is headquartered in Abu Dhabi and includes three regional offices Abu Dhabi, Dubai, and Northern Emirates. It has been divided into that in order to concentrate on it specialization. The headquarter or what we call in Etisalat Head Office is specialized in planning, developing, marketing and managing all activities centrally. The regional office responsibility is to take care of normal operational work such as sales, finance, regional engineering and administrational work related to the region that was delegated to them by the head office. (Etisalat Website) Internet Operations: Internet Operations is the department that is responsible of operating the internet services provided to public such as internet access, emails, hosting services, data center services, Internet payment gateway, eSecurity services as well as internet access to other service providers internally in the UAE or externally in other nearby countries. It was founded in 1995 to provide internet service through dialup and then expanded to operate several other services with high quality reliable service. The department has several sections that look into different internet services provided to customers: Network Operations: This section is responsible of the network infrastructure of the internet service provided by Etisalat. They are responsible of the backbone of the internet that is connected to the international lines and carriers. Moreover, they are responsible of internet access services such as ADSL, leased lines, cable modems, etc. Service Operations: This section is responsible of the internet services provided by Etisalat such as email, web hosting service, database, etc. Security Operations: This section is responsible of the maintaining the security aspects of the internet and work as a gourd for all the internet service provided by Etisalat. Internet Network Operations Center: This section is responsible of monitoring of the internet network and services all the time and assuring high availability of the infrastructure. Internet Operation Hierarchy: Chapter 4: Research Methodology: This research is done based on an interview conducted with some employees who participated in developing the quality of Internet Operation department processes. I have done an interview With Mr. Asef Termizi, Sr. Manager/IT Governance Architecture Assurance and Mr. Anwar Bawab, Sr. Specialist/IT Governance Architecture Assurance, who were members in SunTone Certification process. Scope: The scope of this research is to collect data about quality implementation in Internet Operations department in Etisalat in order to understand the current process and overcome its limitations and errors. Limitation: I faced some problems while collecting data are: The SunTone Certification is limited to some eHosting services that are managed by several sections in Internet Operations department. Most of the sections in Internet Operations are applying processes that was defined several years ago or modified sometime ago without referring to quality assurance. So it was difficult to interview those sections and ask them about their quality measures of the current process. The SunTone Certification is a brand quality certification introduced by Sun Microsystems, and measures quality of the companies uses their hardware. It came to my attention that it is no more an accredited certification. That is why there is very limited information about SunTone on the internet. Data Collection: This research is mainly based on an interview with IT Governance Architecture Assurance Sr. Manager IT Governance Architecture Assurance Sr. Specialist in Etisalat participated in preparation of the SunTone certification. Also some of the information provided is based on SunTone Certification Audit Report provided by them. Data Analysis: Etisalat started in 2005 to introduce the SunTone certification for the Internet Operations department in cooperation with Sun Microsystems. This work continued up-to June 2007 to gain this certification after several audit, revision and initiatives applied to achieve the SunTone seal of approval. Internet Operations went through the most stringent service reliability requirements and assessment to ensure the efficiency of its People, Processes, Products (Technology Tools) and Partners (Suppliers, Vendors) (Termizi, 2010). The project was led by Internet Operations in coordination with Corporate Quality Department in consultation with Sun Microsystems. The SunTone audit and certification program incorporates principles from multiple industry standards, including ITIL and ISO. The program is built on the principles of IT Service Management excellence which included 15 assessment areas under the categories of Service Delivery, Service Support and Management, such as:- Service-Level Management. Service Architecture. Availability Management. Capacity Management. Data Center Management. Configuration Management. Change Management. Service Desk Management. Incident Management. Problem Management. Release Management. Etisalat got their SunTone Certification in only three assessment areas are: Incident Management: to restore normal service operation as quickly as possible and minimize the adverse effect on business operations, Problem Management: to resolve the root causes of incidents and thus to minimize the adverse impact of incidents and problems on business that are caused by errors within the IT infrastructure, and to prevent recurrence of incidents related to these errors. Change Management: to ensure that standardized methods and procedures are used for efficient handling of all changes, The SunTone certification signifies Etisalat ability to meet the highest quality standards in the industry, instilling process excellence in Etisalats IT Service Management strategy (Termizi, 2010). The process that Sun Microsystems auditors follow to recommend the accreditation to Internet Operations in their last assessment meeting in 2007 is: Review the previous improvement plan and examine the tangible evidence. Hold an initial meeting with the Etisalat Internet Operations, Co-location and e-Hosting Management Team to detail the Audit process. Verify that Etisalat has complied with the recommendations of the previous assessment within the scope of Co-location and e-Hosting Services. One-to-one interviews with key management and personnel require case by case examples of changes and incidents with particular emphasis on usage of ITIL disciplines, processes and related documentation. Review of specified documents. Collaborate with Etisalat, in terms of the implementation of ITIL disciplines and best practice. Preparation of the Auditors Report. (Bawab, 2010) The ITIL has a great input to develop the process on Internet Operations Department based on the best practices of IT processes. The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for Information Technology Services Management, Information Technology (IT) development and IT operations (Wikipedia, 2010). During the latest audit of the Sun Microsystems auditors, they highlighted some of the issues that Etisalat has to take care of in order to reach the highest quality standards such as Service Level Agreements. Etisalat should work on their SLAs with both customers and vendors in consideration of Risk Management. The SLAs with vendors and customers should carry the same service levels, penalties, reporting processes, escalation procedures, etc. Hypothesis: Setting Service Level Agreement (SLA) and operational level agreement (OLA) between sections will have a positive impact on customers satisfaction. Audit results: The audit results reported by Sun Microsystems auditors based on their latest assessment are: Etisalat should finalise and improve the implementation of three key ITIL responsibilities and related processes: Incident Management, Problem Management and Change Management. There has been a major drive to implement these aspects, in particular the Incident and Change with less importance at present being placed on Problem Management. Etisalat should rework their SLAs (both customer and vendor). The Auditor checked the SLA documents and is satisfied that SLA exists for all parties. Functional and Organisational Compliance of ITIL Management practices with specific regard to Incident Management, Problem Management and Change Management. There has been a huge amount of effort and refinement put into implementing these disciplines. Appropriate internal costing of services and service components. The actual cost per square metre of the data centre environment, various levels of manpower needed to install a service, electricity, set up costs of each service available to customers are available. Using the automated workflow and work order system installed, Etisalat have tight control over the amount of time each set up component. Use of a knowledge base of Known Incidents. The Auditor noted that the majority of calls were solved at the initial point of contact. Gain further maturity in ITIL disciplines. 150 Etisalat staff have been trained formally on ITIL. Automate processes where appropriate. The use of the HP suite of Incident, Problem and Change Management tools has satisfied the Auditor that the level of automation is excellent and widely used. (Bawab, 2010) Transition to ISO20000: The auditor has noted some high level issues relevant to focus the efforts the transition to ISO20000. There are a lot of similarly between SunTone and the ISO2000 standards, almost to the point one might say they are identical. The key drivers are Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). The standards use: If you cant measure it you cant manage it. (Termizi, 2010) ISO20000 is the first international standard for IT Service Management developed in 2005 by the BSI Group. It promotes the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements (Wikipedia, 2010) In the diagram we can see the relationships between all the entities recommended to have a stable and high value Service Management system. In the middle we can see the plan, do, check act model. The model looks at the relationship between the input side (on the left); Business Requirements and the output side (on the right) Business results. Those controlled activities  convert input to output in a reliable manner. These measures are alien with customer satisfaction surveys. The linkages of the standards elements to the Plan, Do, Check, Act (PDCA) activities are:   PLAN Plan Service Management DO    Implement Service Management and provide service CHECK Monitor, measure and review ACT Improvement. (Bawab, 2010) Hypothesis: The more quality applied on internet operations processes, the more positive and satisfied output will result to Etisalat internet products. (Veyeren, 2007) Chapter 5: Conclusion: Quality has become an important approach that organizations are taking care of while developing their process of work and managing their resources. Internet Operations Department in Etisalat spent a lot of time and effort on the quality of its process in order to reach and achieve a recognized international IT management standard such as SunTone Certification. The process of work developed in the department to be aligned with ITIL international standard in three major parts are: incident management, problem management and change management. Recommendation: There are several points that I can recommend in order to improve the quality of Internet Operations process in order to achieve customers satisfaction. Adopt a service level agreement (SLA) with the customers in order to provide the best service to customers. Develop the process of coordination and incident management between Internet Operations sections using an operation level agreement (OLA) in order to achieve the SLA. Adopt more ITIL management responsibilities such as: Service Level Management. Capacity Management. Data Center Management. Configuration Management. Service Desk Management. Work hard to gain ISO20000 Certification.